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1. What happens if I do not show up at the establishment for my reservation?
If you simply do not show up at the establishment (no-show), and you do not contact us with at least 24hrs notice before your expected arrival date, you will be charged a full 1 Night Room & Tax for each room you have reserved by the accomodation, plus a 15€ processing fee by EnGrande. There will be no refund of the amount prepaid online.
EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the accommodation.
2. If I cancel my reservation, will the amount paid online be refunded?
If you cancel your reservation by notifying us before 12.00 (GMT+1, Spain time) on the day preceding your arrival date (7 nights if apartment), you will receive a full refund of the deposit amount prepaid online, less a 15€ processing fee.
To CANCEL, you must contact us either by email or fax.
Email: bookings@barcelona30.com
Fax: +34 93 183 4429
If the deposit amount prepaid online is greater than 15€, you will be refunded any amount paid in excess of 15€. If the deposit amount paid online is less than 15€, you will incur an additional charge of the difference between 15€ and the amount paid online.
If you cancel your reservation after 12.00 (GMT+1, Spain time) on the day preceding your arrival date (7 nights if apartment), or simply do not show up at the establishment (no-show), you will be charged a full 1 Night Room & Tax for each room you have reserved, by the accommodation, plus a 15€ processing fee by EnGrande. There will be no refund of the amount prepaid online when you originally made the booking.
EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the hotel/apartment
3. Can you recommend me some hotel? I would like a hotel next to…
Check out the location of establishments in the "Our Establishments" section. . You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience.
Consult availability by filling in the fields on the main page.
4. Is the neighbourhood safe?
Barcelona is one of the safest cities in Europe. However, as in all large cities, one must exercise certain caution, especially in the areas popular with tourists such as "Las Ramblas", the "Barrio Gótico" and the "Raval".
Most reported crimes in Barcelona relate to petty theft, pick-pocketing, and purse-snatching. You must take common-sense precautions in this regard. Do not carry your shiny, new camera dangling from your neck in plain view.
Be aware of your surroundings. Do not flaunt purses, cash, and jewellery. The best means of defence against such incidents is to take the necessary precautions and use one's common sense.
5. How can I make two reservations for the same hotel but for different dates without having to pay the 5€ booking fee twice?
This is not posible. But if you get in touch with us as soon as you have made the two reservations, we will refund you the amount paid for the second booking.
6. Are the rooms private?
Yes, all the rooms are private. No rooms are shared with other guests.
7. Is Hostel A available between X and Y dates?
The only way to find out which establishments are available for a particular date is to fill in the fields on the home page and press the "Show Offers" button.
8. Can you send me a confirmation with the hotel address? I haven't received my confirmation e-mail yet.
You can access your confirmation and the hotel's contact details that you have reserved in the "Find my Confirmation" section of our web page. All you need to do is enter your e-mail address and arrival date. If the problem persists, contact us.
9. Can you send me offers? I would like a double room for the following dates…
No, sorry. We do not make reservations directly via e-mail. Please complete the fields on our web page to make a reservation request in order to see the available offers for the dates you require complete with descriptions, photos, maps and prices. And feel free to book it directly online. In addition, you can contact us via phone, Skype. Please go to “Contact Us” in the front page to see our contact details.
10. I'm travelling with a small child and would like to know if I need to include them in my reservation request.
If the child requires the use of a bed during their stay, you must take it into account when making a reservation request.
11. I cannot see any offers. The system displays an error message.
Please try several times. You can see offers by filling the dates of your stay in the "Home" page or in the "Our Accommodation" page. If the problem persists, contact us.
12. Is the payment system secure?
Yes. The information you provide in the payment screen is VeriSign encrypted and is not made available to any outside sources, ever. SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring no third parties can intercept, read, or use the data. When making a reservation, we ask you to make a prepayment via our VeriSign 128-bit encrypted, secure webpage. You will then immediately receive the confirmation by e-mail containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon the arrival at the establishment you must pay the remaining amount.
13. Does the amount I have already paid correspond to the first night of my stay?
The amount already paid IS NOT THE FIRST NIGHT OF YOUR STAY. This sum represents the commission of Barcelona30, the 5€ booking fee, local taxes and agreements between the establishments and Barcelona30.
This amount is calculated in relation to the original total number of nights you reserved. EnGrande blocks the calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. . If you make a late cancellation (either total or partial nights), or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by EnGrande and the accommodation. See cancellation policy.
14. What happens if I decide to stay for fewer nights than I reserved?
(i) You must notify the hotel, hostel or apartment IMMEDIATELY that you plan to stay fewer nights than you originally reserved. You will find the contact details in the e-mail sent to you when you initially made the reservation.
(ii) The price is broken down per nights. You will pay the nights that you stay. However the 24 hour cancellation policy applies (7 nights if apartments).
15. How do I get to Barcelona city centre from Reus airport?
There are direct buses that link Reus airport, 100km from Barcelona, to "Estació de Sans" rail station and "Plaza de Maria Cristina" (metro line 3) in Barcelona. The journey takes 1 hour 20 minutes and the price of a return ticket is 18€. All bus departures are timed throughout the day to leave just after your flight arrives. This usually gives you plenty of time to collect your baggage, step just outside the airport and onto the bus for the journey to Barcelona.
For more information: http://www.lesmahandling.com/autobuses/reus/
Telephone: +34 807 220 220
16. How do I get to Barcelona city centre from Barcelona´s main "El Prat" airport?
There are 3 options by public transport: train, bus or taxi.
(i) The RENFE regional train service runs approximately every 30 minutes, stopping at "Estació de Sans" rail station and "Plaza Catalunya" in the city centre. The journey from the airport by train takes around 20 minutes, and leaves you in the underground station with your entire luggage to cart up the stairs to street level, where you then need to make your way to your accommodation. A one way ticket costs 2.40€. This is the cheapest method, but also the most hassle and time.
(ii) The Aerobús shuttle service connects Barcelona airport to the city centre. The bus runs every 15 minutes and stops at several locations in the centre of Barcelona, including "Plaza de España" and "Plaza Catalunya". A one way ticket costs 3.60€. The journey takes approximately 30 minutes. Look on the Aerobús official web page for further information. The Aerobús leaves from just in front of the airport, in the same area where all the Taxis are lined up to pick people up. Not a bad option, although you still need to get yourself and your luggage to your accommodation from where the bus leaves you - at "Plaza de España" or "Plaza Catalunya"
(iii) A Taxi costs approximately 25€ (for up to 3 people) with a small additional charge per item of luggage. It takes 20-25 minutes to get to the city centre, depending on the state of the traffic. As this works out to approx 9€ per person if you are at least 3 people, and it takes you directly to the door of your accommodation, it is by far the fastest and most hassle-free option.
17. How do I get to Barcelona city centre from Girona airport?
There is daily direct bus services from Girona airport to the "Estació del Nord" bus station in central Barcelona, from which you can catch the metro ("Arc de Triomf" station, line 1) to the city centre. The journey from Girona takes around 1 hour 15 minutes, and a return ticket costs 19€. All bus departures are timed throughout the day to leave just after your flight arrives. This usually gives you plenty of time to collect your baggage, step just outside the airport and onto the bus for the journey to Barcelona. For more information:
http://www.sagales.com/index.asp?docId=87&MenuID=87&seccio=2
Telephone: +34 902 361 550
18. What are the rooms like? How do I know I will like my accommodation?
We have visited all the establishments we work with to assure they are well-run, clean, safe, centrally located or close to places of special interest. We only work with hotels, hostels, apartments and B&Bs that appear on this map, and we show up to 9 photographs of every place. We do our absolute best to accurately represent, through photos and detailed descriptions, the reality of every accommodation option we offer. We guarantee that all rooms are private, and not shared with other guests. You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience.
19. Could I get a better price if I just contacted the establishment directly?
The rates provided are the same ones that they use for direct clients. We negotiate last minute deals with the hotels and hostels to sell their excess capacity or non-booked rooms at rates significantly lower than the normal price. In most cases it could turn out more expensive to reserve directly with the establishment. In most cases the price varies between 20-40€ per person, per night.
Their pricing depends on their current occupancy, the season, and their expected demand. It changes frequently.
We work with the establishments by phone and in person. Contacting them directly would cost you time and money: time calling round and checking out the various places and prices, and money on telephone calls or faxes. We do have a booking fee of 5€ plus VAT apart of the accommodation rate which is properly announced in the final amount.
20. Why make a reservation with Barcelona30.com?
We offer you accommodation for the nights that you want in centrally located, clean places, many of which do not have their own website or are not listed in guidebooks. Of all the budget accommodation options available in Barcelona, only about 25% of these places are available for online booking. We work with the best of these establishments and offer safe, basic, decent rooms for the dates you want. Furthermore, they are situated in the city centre, within easy walking distance of the places of interest. We try to show you always offers for 30€ per person, per night under normal circumstances. During peak demand times the price may be higher. The price per night, total amount and prepaid amount are clearly stated, and of course, you are under no obligation to accept this offer. We also show more expensive offers.
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